If you're a previous Ordereze client who received your orders through a fax machine, please see the information below on changes to your ordering process:

What is changing in how I receive online orders?

  • You will no longer be able to use a fax to receive your orders through Popmenu and will need to use a tablet and/or printer.

  • All orders will be received and accepted within the Popmenu platform. Here’s a support article on how to manage your orders.

  • In addition to a web browser, you can also manage your orders in the Popmenu for Owners App, which is available in mobile and tablet versions. Here’s a support article to learn all about our App.

How will I be notified that an online order has been placed?

  • You can configure email, text message, and in-app notification. Here is a support article to help with configuring your order notifications.

What type of hardware do I need in order to accept online orders in the Popmenu platform?

  • Printer: Popmenu is compatible with the Star TSP100 and Star TSP600 series of printers, you can find printer compatibility listed here!

  • Tablet: You can continue to use your Android or Apple tablet for Popmenu Online Ordering! Your tablet will need to be running Android 6.0 or higher or iOS 12 or higher. To learn more about tablet compatibility visit this support article.

What do I need to do as set-up so that I’m ready to receive online orders?

  • Download Popmenu's for Owners app in your App Store (available in Apple or Android stores)! Be sure your software is up to date (Android 6.0+, iOS 12+) and configure your printer in settings.

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