*Popmenu Reservations is currently available for beta clients only*
Now Popmenu offers reservations for your most loyal guest. Popmenu Reservations allows you to add reservations for customers by specific day and time, allows customers to request a reservation on a day and time directly from your Popmenu website and allows you to accept or decline that reservation
Managing Reservations:
How Customers Request Reservations
Customers can now request reservations straight from your Popmenu website.
How Customers Request a Reservation on Your Website
Customers will go to your URL
Select "Reservations" on the navigation bar
Fill out details, time, and special instructions.
Asked if they would like to also be notified by SMS message.
Submit Reservation Request
Customer Notifications
Customers will receive an email message and a text message if asked to notify once they submit their reservation request.
Emailed Reservation Request Notification
Emailed Reservation Confirmation
SMS Messaging Reservation Request Notification
SMS Messaging Reservation Confirmation
How to accept or decline a customer’s reservation
Popmenu dashboard admins can accept or decline reservations placed on their Popmenu website.
To respond to a reservation:
Go to your Popmenu for Owners application or my.popmenu.com
Select Front of House
Select Reservations
Choose Tab Today and/or Upcoming
Accept or Decline customer reservation
Popmenu for Owners
How to seat your guests with reservations
Popmenu dashboard admins can seat reservations when a customer arrives for their reservation:
Go to your Popmenu for Owners application or my.popmenu.com
Select Front of House
Select Reservations
Choose Tab Today and/or Upcoming
Select Seat customer reservation
Popmenu for Owners App
How to manually add a customer to your reservations list
Admins will have access to add reservations to customers who call into the restaurant directly.
Go to your Popmenu for Owners application or my.popmenu.com
Select Front of House
Select Reservations
Select Add Guest
Fill out Customer Details and Add
When the Customer arrives – Seat
How to adjust a customer’s reservations
Sometimes seating is not available for the customer’s desired time. As an admin, you can accept a reservation and adjust the time of the reservation. The client will get a confirmation via email and/or text message. For transparency, make sure to contact the customer and see if they would like to keep the adjusted time.
Go to your Popmenu for Owners application or my.popmenu.com
Select Front of House
Select Reservations
Select Guest
Edit Time
Save
*** If a customer needs to cancel or make changes to a Reservation they need to contact the restaurant directly***
If you are interested in Popmenu Reservations please email support@popmenu.com