Custom Responses
Your Answering assistant is now more on brand, you can personalize 13 Answering categories and update multiple topics within each category. You can customize your responses, and add actionable steps such as sending follow-up links, directing customers to your virtual voicemail, and escalating more complex conversations back to you and your team!
Table of Contents
To update customized responses:
Logging into my.popmenu.com
Select Front of House
Select Settings
Select the Answering tab
Enable custom response in Custom Response by Category section
Select Category and Topic
Edit/Customize Custom Response and Action
Select Update Response
Answering Custom Response Flow
Question is asked by customer
If Response field is filled out a response will prompt. If not, a yes/no response will be prompted based off your GMB integration attributes.
Actions:
If Text Message URL action is added, text and response simultaneously are presented to customers.
If Voicemail action is added, voicemail prompt will proceed after custom response.
If Forwarding to the restaurant action is added, the call will be forwarded after the custom response.
***Customized responses will take precedence over generic GMB answers***
To update customized voice settings:
Login to my.popmenu.com
Select Front of House
Select Settings
Select Answering tab
Scroll Down to Voice Settings
Customize your Voice settings and verify with sample phrases
Select Save
Popmenu Answering Custom Responses Product Explainer
If you are interested in a Popmenu Advanced Waitlist demo, reach out to
success@popmenu.com today!