Popmenu Answering provides a powerful way to handle customer calls without utilizing staff time. Here are some best practices when using Popmenu Answering:

1. Keep your website content up-to-date

When you have a change to your hours or location, you can edit this once in your Popmenu Dashboard to publish it to your website, Google My Business, and your AI Answering.

  • Go to your Popmenu Dashboard at my.popmenu.com

  • Click on Settings

  • Then click Hours and Location > Update Hours and Location

  • Change your address or hours and click Save

2. Update your Google My Business Attributes

Your Google My Business profile will help Popmenu Answering handle additional questions for your business. Keep these business attributes up-to-date to make sure the most customer questions can be answered.

To do this:

  • Go to your Popmenu Dashboard at my.popmenu.com

  • Click on Google My Business

  • Scroll down to 2. Attributes

  • Click on any of the attribute categories to make changes

3. Change your phone number on 3rd party sites

We recommend waiting 2-3 days after you go live with Popmenu Answering, then going ahead and logging into other sites to change over your phone number. Having a consistent phone number across the internet will be important for your SEO and for receiving as many calls through the AI Answering as possible.

3rd Parties to Change Over:

  • TripAdvisor

  • Yelp

  • Facebook

  • OpenTable

  • Delivery Services (UberEats, DoorDash, etc)

  • Apple Maps

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