For Popmenu restaurants with our Max or Answering add-on, this article reviews how to enable and disable this service.

  1. Enable/Disable your Popmenu Answering Number

  2. Enable/Disable your Call Forwarding

Enabling and Disabling your Popmenu Answering Phone Number

If you are using your new Popmenu Answering phone number

Enable:

To activate Popmenu Answering go to your my.popmenu.com dashboard:

  • Select Front of House icon

  • Select Settings

  • Scroll down to Answer Settings and select Enable the Answering Service

  • Then select Publish my Popmenu Phone number

  • Click Save

Disable:

To disable Popmenu Answering go to my.popmenu.com dashboard:

  • Select Front of House icon

  • Select Settings

  • Scroll down to Answer Settings and de-select Enable The Answering Service

  • Click Save

Enabling and Disabling your Call Forwarding

Forwarding enablement and disablement is subject to specific guidelines set by your phone provider or VoIP provider.

Enable Call Forwarding

To activate Popmenu Answering go to my.popmenu.com dashboard:

  • Select Front of House icon

  • Select Settings

  • Scroll down to Answer Settings and select Enable The Answering Service

  • Add an alternate phone number to Alternate Contact Number

    • This must be a separate phone number from the phone number that you're forwarding to Popmenu.

    • You must do this so that customer calls can be forwarded to a live person when needed.

  • Click Save.

  • Finally, follow the specific forwarding guidelines followed by your phone or VoIP provider to forward your calls from your phone number to your Popmenu Answering number.

Disable Call Forwarding

To disable Popmenu Answering/Forwarding go to my.popmenu.com dashboard:

  • Select Front of House icon

  • Select Settings

  • Scroll down to Answer Settings and uncheck Enable the Answering Service

  • Click Save.

  • Finally, follow the specific forwarding guidelines followed by your phone or VoIP provider to remove call forwarding from your phone number.

Please review Answering FAQ for common questions asked.

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