Table of Contents

  1. Ordering Process

  2. Online Ordering Hours

  3. Cost & Fees

  4. Printing Online Orders

  5. Payments & Refunds

  6. Menu Management

  7. Gift Cards & Loyalty

  8. Popmenu Delivery with DoorDash

Ordering Process

  • How does an order with the Popmenu & Square integration work?

    • A guest makes an order on the restaurant’s website via Popmenu Online Ordering.

    • The Order is captured & auto accepted by Popmenu and is injected into Square.

    • The ticket is printed according to your printer configurations in Square

    • Square processes the payment.

  • Will an order be automatically accepted with the integration?
    Yes, orders are automatically accepted in Popmenu and injected into Square. Payment is collected via Square as your payment processor.

  • Do I need to have a separate tablet for Popmenu's integration with Square?

    No, Popmenu orders are managed through your existing Square system - orders will appear directly into your Square stations.


Online Ordering Hours

  • How do I set my online ordering hours?

    Pickup and delivery hours for Popmenu Online Ordering are controlled in Popmenu You can also set exceptions to these hours for things like holidays!


Cost & Fees

  • Is there an additional cost to integrate Square & Popmenu?

    There is no additional cost to your Popmenu subscription to use the integration with Square!

  • How does Popmenu collect the online ordering convenience fee?

    Popmenu charges a $1 online ordering convenience fee for pick up and delivery. Popmenu's DoorDash integration costs $6.99 per order plus the tips for the delivery driver. You will collect these fees from your customers and Popmenu will collect these funds from you via your billing payment method on file on either a daily or weekly basis


Printing Online Orders

  • Do my online orders automatically print to my printers?
    Yes, orders can be automatically printed when sent and accepted in Square. Our team will do a test order with you to ensure you understand how orders appear in Square.

  • Will future orders print right away?
    Orders will print right away - Popmenu is working to make changes to have scheduled orders print closer to the guests' indicated pick up time

  • What do receipts look like for pick up online orders from Popmenu?

  • What do receipts look like for delivery online orders from Popmenu?


Payments & Refunds

  • How do I handle a refund?
    Refunds should be processed in Square.

  • Can my customers pay by cash or credit card?

Popmenu supports pay by credit card. Delivery orders require customers to pay online for their orders.

  • How does Popmenu collect their online ordering convenience fee charged to customers?

Popmenu will collect the online ordering convenience fee directly from your account in Square.


Menu Management

  • Can I manage online ordering hours or menu hours in Square?

No, online ordering hours and menu hours are currently managed in Popmenu.

  • If you remove an item in Square does it remove the item on Popmenu Online Ordering?

    Currently, items removed from Square have no impact on Popmenu. You should remove items or mark items as out of stock directly in Popmenu via the Popmenu for Owners app or My.popmenu.com dashboard.


Gift Cards & Loyalty

  • Can I use Popmenu’s digital gift cards with the integration?

    Yes. Popmenu’s digital gift cards will work when integrated with Square! Follow these instructions to set up and launch the selling of digital gift cards for online ordering today.

  • Can I use Popmenu’s offers with the integration?

    Yes. Popmenu’s offers will work when integrated! Follow these instructions to set up and launch the selling of digital gift cards for online ordering today.

  • If a customer comes into the restaurant and signs up for the loyalty program at checkout with Square, will that update automatically into the Popmenu follower's list?

    Currently, this will not automatically import into the Popmenu follower list. If you would like assistance in importing these customers into Popmenu, please reach out to support@popmenu.com.

  • If the customer is checking out online through Popmenu Online Ordering, will my Square loyalty program still work?

    Currently, Popmenu Online Ordering does not contribute or integrate with Square's loyalty program.


    Popmenu Delivery with Doordash

  • How does Popmenu's integration with Doordash work?

    Read here to learn more about the lifecycle of an order with Popmenu's Doordash integration!

  • How far does Popmenu's DoorDash deliver?

DoorDash determines the delivery radius based on demand and driver availability. In most cases, this delivery radius usually comes out to about 5 miles.

  • Should I discontinue my storefront (app) relationship with DoorDash or Grubhub?

Not necessarily! You can continue any existing storefront agreement with third-party apps like DoorDash, Grubhub, UberEats and Postmates. These are still viable channels for reaching new guests!

  • How can I view DoorDash tips in Square?

DoorDash delivery tips are not separated from other tips in Square - DoorDash tips are not separated out in Square’s reports. You will need to manually subtract DoorDash tips from the total amount of tips reported. You may view tips for delivery in the My.Popmenu.com dashboard!



Did this answer your question?