Creating an Online Offer

  • In your My Popmenu dashboard, go to Communication > Offers.

  • Select + Add Online Offer

  • Select if you'd like your offer to apply to a whole menu, a section within one of your menus, or just a specific item!

  • If you select menu, select from the drop-down which menu you would like to apply this offer to

  • If you select a Menu Section offer, select your menu, and then choose which section on the menu they want to offer to apply to

  • If you select a item offer, click on the item - then choose the item you want your offer to apply to. The dropdown will show all your items or you can type the item and it will show up on the dropdown

  • Press Save and create your offer!

  • Select your Delivery Method: Offers in online order can be delivered in two ways: Smart Message and Dynamic Message.

    • Smart Message Offers can only be used in Smart Messages, however, Dynamic Message Offers can be used in Mass Messages, Text Messages, Print, Social Media, and available for any other marketing channel where an Offer code can be copied and pasted into a message.

  • Select your Offer Type: Select the type of offer you'd like to create: Percentage Off or Dollar Off.

  • Minimum Order Amount: Set a minimum order amount that guests have to hit in order to take advantage of the offer. This is required.

  • Usage Limit: You may select per online offer Single Use or Multiple Use.

    • “Single Use” usage limit means that each recipient of the offer will get a unique code, and once that code is used, it cannot be used again by the recipient or anyone else.

    • Multiple Use” usage limit means that whoever gets the offer code can use it as many times as they want.

  • Set Your Expiration Date: Select when you want the offer to expire. The offer will expire at 12:01 am the day after the expiration (for example, if your offer was 1/5-/7, your offer would expire at 12:01am on 1/8). Once the offer expires, guests will no longer be able to use it.

  • Redemption Limit: Establish how many times you want the offer to be redeemed. Once that redemption limit has been hit, the offer will be deactivated automatically and no one else will be able to redeem it.

  • If you'd like to have a recurring offer, toggle Scheduling. For more information on recurring offers, read our Recurring Offers article.


    Craft the content of what your customer will see with their offer including the offer name, message, and image!


  • Once the Offer Content form has been filled, click “Save” to create the offer.

  • After the offer has been created, you will be directed to the Online Offers table, where you will be able to see your newly minted offer in the “Ready” tab. In this tab, you will be able to see different details about the offer. Before an offer can be sent to guests, it must be activated or set “live” by selecting the Go Live button.

  • Select “Go Live” and then select “Confirm” to activate the offer and set it “Live”. Once you complete this, you will be redirected to the “Live Offers” tab of the Offers page where you will be able to see your newly activated offer.



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