Locate your Domain Provider

If your website is down, the first thing you need to do is make sure that your payment is updated on your domain provider. If you do not know who your domain provider is, check out WhoisDomain Tools

Enter your Domain (URL) into the WhoisDomain Tools lookup.

Your domain provider will be identified under Registrar (In the below example, Godaddy is the registrar)

Update your Payment

  1. Log In at your Domain Provider (the links below are for some common login troubleshooting)

    1. GoDaddy

    2. Wix

    3. BlueHost

    4. Network Solutions

    5. NameCheap

    6. Squarespace

    7. HostGator

    8. Google Domains

  2. Update the payment method.

  3. Email Support@popmenu.com or chat Support to confirm your Nameserver Records.

  4. Your website may take between 24-72 hours to get back up and running.

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