Locating the Review Archive in the Dashboard
When a guest leaves a review on your website the review can be managed within the dashboard under the Tasks area.
You have 3 options: Accept the Review, Reject the Review or Reply to the Review
Accepting the review displays it on your website. Until the review is accepted, it is not visible on your live website.
Rejecting the review does not display the review on your website. No one is notified if the review is rejected.
Reply to the review gives you the opportunity to reach out 1 on 1 with the guest. For example, if a guest left a poor review you can reply to them and you have the opportunity to transform a disappointed customer into a returning customer.
Every time guests receive a review they will automatically receive a Thanks for the Review Smart Message thanking them for their review whether the review was good and accepted or bad and rejected!
Review Archive: Collection of all Recorded Reviews
Click Menu > Reviews
The review archive displays the following information:
The Review: The review and a link to the item that the review was left on
User: Information about who left the review and a link to contact them directly in a private message
Status: The status of the review and whether it was approved, rejected, or pending and still requires action
Submitted: The Date that the review was submitted by the guest
Location: The location that the review was left for. You can filter the reviews by location by clicking on Filter By Location in the top right-hand corner